Return & Refund Policy
Refund Policy
At Vanta Professional Study LTD, we are committed to providing high-quality beauty products and an excellent shopping experience. If you are not completely satisfied with your purchase, we're here to help.
1. Refund Eligibility
Refund Window
You may request a refund or return within 30 days of receiving your order. Requests submitted after this period may not be eligible for approval.
Product Condition
To qualify for a refund, returned items must be:
Unused and in their original condition;
Returned in the original packaging whenever possible;
Free from signs of misuse, damage, or excessive wear caused after delivery.
Proof of Purchase
A valid order confirmation, receipt, or order number is required to process any refund request.
Refund Request Process
All refund requests must be submitted by contacting our customer support team at service@VantaProfessional.cc.
Unauthorized payment disputes or chargebacks initiated without contacting us first may delay or affect the review of your refund request.
2. Non-Refundable Items
Refunds are generally not available for the following:
Products marked as "Final Sale" or "Non-Refundable" at the time of purchase;
Refund requests submitted after the 30-day refund period;
Products that have been opened, used, damaged after delivery, or are not in their original condition;
Gift cards, promotional items, or complimentary products;
Personal care or cosmetic products that have been opened or used for hygiene and safety reasons, unless they arrive damaged or defective.
3. Refund Process
Submit Your Request
Please contact service@VantaProfessional.cc and provide:
Your order number;
The product name(s);
The reason for your refund request;
Photos of the product if it is damaged, defective, or incorrect.
Review Process
Our customer support team will review your request to determine whether it meets our refund eligibility requirements.
Approval & Processing
If your request is approved, your refund will be issued to your original payment method within 3–5 business days after the returned item has been received and inspected, where applicable.
4. Refund Method & Processing Time
Refunds are issued only to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take an additional 3–10 business days for the funds to appear in your account.
Processing times may vary between financial institutions and payment providers.
5. Late or Missing Refunds
If you have not yet received your refund, please:
Check your bank account or payment method again;
Contact your bank or payment provider, as additional processing time may be required.
If your refund has still not been received after the expected timeframe, please contact service@VantaProfessional.cc for further assistance.
6. Damaged, Defective, or Incorrect Items
If you receive:
A damaged product;
A defective item;
An incorrect product;
A missing item from your order;
Please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include your order number and clear photos of the product, packaging, and shipping label where applicable.
We will review your request and provide an appropriate solution, which may include a replacement, store credit, or refund.
7. Contact Information
If you have any questions regarding this Refund Policy or would like to request a refund, please contact us.
Vanta Professional Study LTD
Address:
201 W 8th St #3119
Pueblo, CO 81003
United States
Email:
service@VantaProfessional.cc
Website:
VantaProfessional.cc